TestOut PC Pro

Tentative Outline (02/08/2022)

1.0 Course Introduction

1.1 Course Introduction

• 1.1.1 PC Pro Introduction
• 1.1.2 Computing Basics (10:52)
• 1.1.3 Computing Facts
• 1.1.4 Use the Simulator
• 1.1.5 Explore the Lab Interface
• 1.1.6 Set Up a Computer
• 1.1.7 Internal Components (3:10)
• 1.1.8 Work with Internal Components
• 1.1.9 Connect Internal Components
• 1.1.10 Work with Network Racks
• 1.1.11 Networking Rack Facts
• 1.1.12 Practice Questions

2.0 PC Technician Responsibilities

2.1 Protection and Safety

• 2.1.1 Safety (4:54)
• 2.1.2 Safety Measures
• 2.1.3 Electrostatic Discharge (5:15)
• 2.1.4 ESD Protection (4:11)
• 2.1.5 ESD Facts
• 2.1.6 Practice Questions

2.2 Environmental Controls

• 2.2.1 Environmental Concerns (6:46)
• 2.2.2 Environmental Facts
• 2.2.3 Power Concerns (9:22)
• 2.2.4 Configure UPS Settings
• 2.2.5 Power Concern Facts
• 2.2.6 Install a UPS
• 2.2.7 Practice Questions

2.3 Professionalism

• 2.3.1 Professionalism (4:37)
• 2.3.2 Professionalism Facts
• 2.3.3 Practice Questions

2.4 Change Management

• 2.4.1 Change Management Overview (4:17)
• 2.4.2 Change Management Facts
• 2.4.3 Practice Questions

2.5 PC Maintenance

• 2.5.1 PC Maintenance Best Practices (3:23)
• 2.5.2 PC Maintenance Facts
• 2.5.3 Practice Questions

2.6 PC and Networking Tools

• 2.6.1 PC and Networking Tools (5:22)
• 2.6.2 PC and Networking Tools
• 2.6.3 Practice Questions

2.7 Troubleshooting Process Overview

• 2.7.1 Troubleshooting Process (4:38)
• 2.7.2 Troubleshooting Process Facts
• 2.7.3 Practice Questions

2.8 Support Systems

• 2.8.1 Ticketing Systems (4:24)
• 2.8.2 Ticketing Systems Facts
• 2.8.3 Create and Close Tickets
• 2.8.4 Ticketing System Settings
• 2.8.5 Create a Ticket
• 2.8.6 Close a Ticket
• 2.8.7 Asset Management (4:16)
• 2.8.8 Asset Management Facts
• 2.8.9 Explore Asset Tracking Systems
• 2.8.10 View Warranty Information
• 2.8.11 Practice Questions

2.9 Documentation

• 2.9.1 Documentation Types (4:08)
• 2.9.2 Documentation Types Facts
• 2.9.3 Onboarding and Offboarding Checklists (4:59)
• 2.9.4 Onboarding and Offboarding Checklists Facts
• 2.9.5 Practice Questions

3.0 Hardware

3.1 Network Media

• 3.1.1 Network Cables (13:36)
• 3.1.2 Coaxial Cable Facts
• 3.1.3 Twisted Pair Cable Facts
• 3.1.4 Twisted Pair Connector Facts
• 3.1.5 Fiber Optic Cable Facts
• 3.1.6 Practice Questions

3.2 Cables and Connectors

• 3.2.1 External Connectors (5:51)
• 3.2.2 Universal Serial Bus (USB)
• 3.2.3 USB Facts
• 3.2.4 Install USB Devices
• 3.2.5 Peripheral and Video Cables
• 3.2.6 Peripheral and Video Cables Facts
• 3.2.7 Hard Drive Cables
• 3.2.8 Hard Drive Cable Facts
• 3.2.9 Adapter and Converter Facts
• 3.2.10 Practice Questions

3.3 Cases and Motherboards

• 3.3.1 Cases and Form Factors
• 3.3.2 Cases and Form Factor Facts
• 3.3.3 Motherboard Components
• 3.3.4 Motherboard Facts
• 3.3.5 Install a Motherboard
• 3.3.6 Motherboard Installation Facts
• 3.3.7 Choose and Install a Motherboard
• 3.3.8 Practice Questions

3.4 Motherboard Troubleshooting

• 3.4.1 Motherboard Troubleshooting
• 3.4.2 Motherboard Troubleshooting Facts
• 3.4.3 Troubleshoot System Power
• 3.4.4 Troubleshoot Power Supply Problems
• 3.4.5 Practice Questions

3.5 Memory

• 3.5.1 Random Access Memory (RAM)
• 3.5.2 Random Access Memory (RAM) Facts
• 3.5.3 Multi-Channel Memory Architecture
• 3.5.4 Multi-Channel Memory Architecture Facts
• 3.5.5 Practice Questions

3.6 Memory Installation

• 3.6.1 Memory Characteristics (14:08)
• 3.6.2 Memory Facts
• 3.6.3 Select Memory by Sight
• 3.6.4 Select the Correct Memory Module
• 3.6.5 Install Memory
• 3.6.6 Memory Installation Facts
• 3.6.7 Install Triple Channel Memory
• 3.6.8 Practice Questions

3.7 Memory Troubleshooting

• 3.7.1 Memory Troubleshooting
• 3.7.2 Test Memory
• 3.7.3 Memory Troubleshooting Facts
• 3.7.4 Troubleshoot Memory 1
• 3.7.5 Troubleshoot Memory 2
• 3.7.6 Practice Questions

3.8 BIOS/UEFI

• 3.8.1 BIOS/UEFI
• 3.8.2 PC Boot Process
• 3.8.3 BIOS/UEFI Facts
• 3.8.4 Edit BIOS/UEFI Settings
• 3.8.5 Use Built-in System Diagnostics
• 3.8.6 Flash the BIOS
• 3.8.7 Find BIOS/UEFI Settings
• 3.8.8 BIOS/UEFI Security
• 3.8.9 Configure BIOS/UEFI Security Settings
• 3.8.10 BIOS/UEFI Security Facts
• 3.8.11 Configure BIOS/UEFI Security
• 3.8.12 Practice Questions

3.9 Processors

• 3.9.1 Processor Concepts
• 3.9.2 CPU Facts
• 3.9.3 CPU Performance Facts
• 3.9.4 CPU Socket Facts
• 3.9.5 Install a Processor)
• 3.9.6 CPU Installation Facts
• 3.9.7 Select and Install a Processor
• 3.9.8 Practice Questions

3.10 Processor Troubleshooting

• 3.10.1 Processor Troubleshooting (6:19)
• 3.10.2 Processor Troubleshooting Facts
• 3.10.3 Troubleshoot Processor Installation 1
• 3.10.4 Troubleshoot Processor Installation 2
• 3.10.5 Practice Questions

3.11 Expansion Cards

• 3.11.1 Expansion Buses and Slots (4:31)
• 3.11.2 Expansion Bus Types
• 3.11.3 Install an Expansion Card (4:19)
• 3.11.4 Install Expansion Cards
• 3.11.5 Practice Questions

3.12 Video

• 3.12.1 Video Cards (5:33)
• 3.12.2 Video and Capture Card Facts
• 3.12.3 Install a Video Card
• 3.12.4 Configure Capture Card
• 3.12.5 Video Card Installation Facts
• 3.12.6 Upgrade a Video Card
• 3.12.7 Practice Questions

3.13 Audio

• 3.13.1 Digital Audio
• 3.13.2 Sound Cards
• 3.13.3 Sound Card Facts
• 3.13.4 Manage Audio Devices
• 3.13.5 Sound Card Installation Facts
• 3.13.6 Sound Card Connectors
• 3.13.7 Select and Install a Sound Card
• 3.13.8 Practice Questions

3.14 Cooling

• 3.14.1 System Cooling (7:56)
• 3.14.2 System Cooling Facts
• 3.14.3 Practice Questions

3.15 Power Supplies

• 3.15.1 Power Supplies (4:17)
• 3.15.2 Power Supply Facts
• 3.15.3 Identify Power Supply Components (5:54)
• 3.15.4 Change the Power Supply (7:17)
• 3.15.5 Install a Power Supply
• 3.15.6 Practice Questions

4.0 Operating Systems Basics

4.1 Operating System

• 4.1.1 Workstation Operating Systems
• 4.1.2 Workstation Operating System Facts
• 4.1.3 Practice Questions

4.2 Windows Basics

• 4.2.1 Windows Operating Systems (5:13)
• 4.2.2 Windows Operating System Facts
• 4.2.3 Windows 10 Editions
• 4.2.4 Windows 11 Editions
• 4.2.5 Windows Editions Facts
• 4.2.6 Windows Features
• 4.2.7 Windows Features Facts
• 4.2.8 Use the Windows 10 Interface
• 4.2.9 Use the Windows 11 Interface
• 4.2.10 Windows Interface Facts
• 4.2.11 Windows Upgrade
• 4.2.12 Windows Upgrade Facts
• 4.2.13 Practice Questions

4.3 Linux Basics

• 4.3.1 Linux Operating Systems
• 4.3.2 Navigate Linux in the GUI
• 4.3.3 Linux Facts
• 4.3.4 Practice Questions

4.4 macOS Basics

• 4.4.1 macOS Introduction
• 4.4.2 Installing and Uninstalling Apps
• 4.4.3 macOS Interface System Preferences
• 4.4.4 macOS Features and Settings
• 4.4.5 macOS Facts
• 4.4.6 Practice Questions

5.0 Storage

5.1 Storage Devices

• 5.1.1 Storage Devices (8:40)
• 5.1.2 Storage Device Facts
• 5.1.3 Practice Questions

5.2 SATA

• 5.2.1 SATA (6:45)
• 5.2.2 Install a SATA Device
• 5.2.3 SATA Installation Facts
• 5.2.4 Install SATA Devices
• 5.2.5 Practice Questions

5.3 Optical Media

• 5.3.1 CD Drives (5:26)
• 5.3.2 DVD Drives (5:33)
• 5.3.3 Blu-ray (3:50)
• 5.3.4 Optical Media Facts
• 5.3.5 Practice Questions

5.4 RAID

• 5.4.1 RAID (8:40)
• 5.4.2 RAID Facts
• 5.4.3 Configure a RAID Array
• 5.4.4 RAID Configuration Facts
• 5.4.5 Create RAID Arrays
• 5.4.6 Implement a RAID Solution
• 5.4.7 Practice Questions

5.5 File Systems

• 5.5.1 Partitions, Volumes, and File Systems (3:59)
• 5.5.2 View File System Components
• 5.5.3 File System Facts
• 5.5.4 MBR Partitioning (14:44)
• 5.5.5 MBR Partitioning Facts
• 5.5.6 GPT Partitioning
• 5.5.7 GPT Partitioning Facts
• 5.5.8 Create Volumes with Disk Management
• 5.5.9 Create Volumes with Diskpart
• 5.5.10 Convert Volumes
• 5.5.11 Create Volumes
• 5.5.12 Format Drives
• 5.5.13 Disk Status Facts
• 5.5.14 Practice Questions

5.6 Storage Management

• 5.6.1 Add Storage (6:31)
• 5.6.2 Create Mount Points and Extending Volumes
• 5.6.3 Shrink and Split Partitions
• 5.6.4 Storage Management Facts
• 5.6.5 Add Space to Existing Volumes
• 5.6.6 Practice Questions

5.7 Storage Spaces

• 5.7.1 Storage Spaces (9:32)
• 5.7.2 Create Storage Spaces
• 5.7.3 Storage Space Facts
• 5.7.4 Implement Storage Spaces
• 5.7.5 Practice Questions

5.8 Disk Optimization

• 5.8.1 Storage Optimization (12:48)
• 5.8.2 Optimize Disks in Windows
• 5.8.3 Optimize Disks in Linux
• 5.8.4 Optimize Disks in macOS
• 5.8.5 Disk Optimization Facts
• 5.8.6 Perform Disk Maintenance
• 5.8.7 Practice Questions

5.9 Storage and RAID Troubleshooting

• 5.9.1 Storage and RAID Troubleshooting (7:58)
• 5.9.2 Storage and RAID Troubleshooting Facts
• 5.9.3 SSD Storage Issues (4:27)
• 5.9.4 SSD Maintenance Facts
• 5.9.5 Troubleshoot SATA Devices
• 5.9.6 Practice Questions

6.0 System Implementation

6.1 Windows Pre-Installation

• 6.1.1 Pre-Installation Planning (3:26)
• 6.1.2 Installation Planning Facts
• 6.1.3 Verify System Compatibility
• 6.1.4 Practice Questions

6.2 Windows Installation

• 6.2.1 Windows Installation (11:20)
• 6.2.2 Prepare Disks for Installation
• 6.2.3 Prepare Disks for Installation
• 6.2.4 Create Bootable Media
• 6.2.5 Configure Workstation for Network Boot
• 6.2.6 Install a Workstation Image Using PXE
• 6.2.7 Install Windows
• 6.2.8 Installation Facts
• 6.2.9 Post-Installation (4:14)
• 6.2.10 Post-Installation Facts
• 6.2.11 Practice Questions

6.3 Cloud Computing

• 6.3.1 Cloud Computing Overview (12:42)
• 6.3.2 Cloud Computing Facts
• 6.3.3 Practice Questions

6.4 Virtualization

• 6.4.1 Virtualization Overview (8:23)
• 6.4.2 Virtualization Facts
• 6.4.3 Use VirtualBox
• 6.4.4 Use VMWare Player
• 6.4.5 Use Hyper-V
• 6.4.6 Hyper-V Facts
• 6.4.7 Create Virtual Machines
• 6.4.8 Create Virtual Hard Disks
• 6.4.9 Practice Questions

7.0 System Management 1

7.1 Windows System Tools

• 7.1.1 Use Task Manager
• 7.1.2 Task Manager Facts
• 7.1.3 Use Control Panel
• 7.1.4 Control Panel Facts
• 7.1.5 Use Management Consoles
• 7.1.6 Management Consoles Facts
• 7.1.7 View System Information
• 7.1.8 System Configuration
• 7.1.9 Use Regedit
• 7.1.10 Use Event Viewer
• 7.1.11 Windows System Tool Facts
• 7.1.12 Explore System Commands
• 7.1.13 System Command Facts
• 7.1.14 Use System Commands
• 7.1.15 Practice Questions

7.2 Windows Settings

• 7.2.1 Personalize Windows
• 7.2.2 Configure Region and Language Options
• 7.2.3 Index Files
• 7.2.4 Settings Facts
• 7.2.5 Practice Questions

7.3 Performance Monitoring

• 7.3.1 Performance Monitoring (6:23)
• 7.3.2 Monitor System Performance
• 7.3.3 Performance Monitoring Facts
• 7.3.4 Practice Questions

7.4 Windows Application Management

• 7.4.1 Windows Application Installation (7:18)
• 7.4.2 Manage Windows Applications
• 7.4.3 Desktop Application Management Facts
• 7.4.4 Configure Application Compatibility
• 7.4.5 Application Compatibility Facts
• 7.4.6 Schedule Tasks
• 7.4.7 Manage Microsoft Store Apps
• 7.4.8 Microsoft Store Applications Facts
• 7.4.9 Manage Applications
• 7.4.10 Repair Programs
• 7.4.11 Practice Questions

7.5 Linux Application Management

• 7.5.1 Install Linux Software
• 7.5.2 Manage Apps on Linux
• 7.5.3 Manage Processes on Linux
• 7.5.4 Linux Application Management Facts
• 7.5.5 Manage Linux Processes
• 7.5.6 Practice Questions

7.6 Digital Content Management

• 7.6.1 Software Licensing (6:09)
• 7.6.2 Digital Rights Management (DRM) (5:26)
• 7.6.3 Digital Content Management Facts
• 7.6.4 Practice Questions

7.7 Virtual Memory

• 7.7.1 Windows Virtual Memory (5:48)
• 7.7.2 Manage Virtual Ram
• 7.7.3 Virtual Memory Facts
• 7.7.4 Configure Virtual Memory
• 7.7.5 Practice Questions

7.8 Windows and Application Troubleshooting

• 7.8.1 Troubleshooting Windows Part 1 (9:07)
• 7.8.2 Troubleshooting Windows Facts Part 1
• 7.8.3 Troubleshooting Windows Part 2 (5:59)
• 7.8.4 Troubleshooting Windows Facts Part 2
• 7.8.5 Troubleshoot Windows Applications
• 7.8.6 Troubleshoot Windows Services
• 7.8.7 Practice Questions

7.9 Scripting Basics

• 7.9.1 Scripting
• 7.9.2 Scripting Types
• 7.9.3 Scripting Uses
• 7.9.4 Scripting Facts
• 7.9.5 Practice Questions

8.0 System Management 2

8.1 Active Directory

• 8.1.1 Workgroup vs. Domain Setup (3:15)
• 8.1.2 Active Directory Overview (3:30)
• 8.1.3 Join a Domain
• 8.1.4 Join a Workstation to a Domain
• 8.1.5 Manage Active Directory Objects
• 8.1.6 Active Directory Facts
• 8.1.7 Create User Accounts
• 8.1.8 Create OUs
• 8.1.9 Delete OUs
• 8.1.10 Group Policy (3:18)
• 8.1.11 Use Group Policy
• 8.1.12 Group Policy Facts
• 8.1.13 Practice Questions

8.2 Users and Groups

• 8.2.1 Users and Groups (5:10)
• 8.2.2 User and Group Facts
• 8.2.3 Login Options (3:44)
• 8.2.4 Login Option Facts
• 8.2.5 Manage Local Users and Groups
• 8.2.6 Authenticate with Online User Accounts
• 8.2.7 Online Authentication Facts
• 8.2.8 Manage Users and Groups
• 8.2.9 Manage UAC Settings
• 8.2.10 UAC Facts
• 8.2.11 Practice Questions

8.3 Remote Services

• 8.3.1 Remote Access Technologies
• 8.3.2 Remote Access Technologies Facts
• 8.3.3 Remote Desktop
• 8.3.4 Use Remote Desktop
• 8.3.5 Remote Desktop Facts
• 8.3.6 Remote Assistance
• 8.3.7 Remote Assistance Facts
• 8.3.8 Use Remote Assistance
• 8.3.9 Configure Remote Services
• 8.3.10 Use Screen Sharing
• 8.3.11 Screen Sharing Facts
• 8.3.12 Use Video Conferencing Software
• 8.3.13 Practice Questions

8.4 VPN

• 8.4.1 Virtual Private Networks (VPN) (9:01)
• 8.4.2 Set Up a VPN Connection
• 8.4.3 VPN Facts
• 8.4.4 Configure a VPN Connection
• 8.4.5 Practice Questions

8.5 Updates

• 8.5.1 Updates
• 8.5.2 Use Windows Update
• 8.5.3 Update Facts
• 8.5.4 Configure Windows Update
• 8.5.5 Update Linux
• 8.5.6 Update macOS
• 8.5.7 Practice Questions

8.6 System Backup

• 8.6.1 System Backup
• 8.6.2 Backup Facts
• 8.6.3 Create Backups in Windows
• 8.6.4 Create Backups in Linux
• 8.6.5 Restore Data on Linux
• 8.6.6 Use Time Machine on macOS
• 8.6.7 Restore Data on macOS
• 8.6.8 Back Up the Computer
• 8.6.9 Configure File History
• 8.6.10 Restore Data from File History
• 8.6.11 Practice Questions

8.7 System Recovery

• 8.7.1 Windows System Recovery
• 8.7.2 Use Restore Points
• 8.7.3 Create a Restore Point
• 8.7.4 Use Windows System Recovery Tools
• 8.7.5 Boot into the Windows Recovery Environment
• 8.7.6 Use File Recovery Tools
• 8.7.7 System Recovery Facts
• 8.7.8 Practice Questions

8.8 Windows Boot Errors

• 8.8.1 Windows Boot Process (4:59)
• 8.8.2 Boot Process Facts
• 8.8.3 Modify the Boot Order
• 8.8.4 Configure the Boot Order
• 8.8.5 Using Advanced Boot Options
• 8.8.6 Windows Boot Options
• 8.8.7 Use the bootrec Command
• 8.8.8 Startup Error Facts
• 8.8.9 Troubleshoot System Startup 1
• 8.8.10 Troubleshoot System Startup 2
• 8.8.11 Troubleshoot System Startup 3
• 8.8.12 Troubleshoot System Startup 4
• 8.8.13 Practice Questions

9.0 File Management

9.1 Manage Files on Windows

• 9.1.1 Windows File and Folder Properties (4:02)
• 9.1.2 System File Locations
• 9.1.3 File Management Facts
• 9.1.4 Manage Files on Windows
• 9.1.5 Manage Files
• 9.1.6 Manage Directories from the Command Prompt
• 9.1.7 Manage Files from the Command Prompt
• 9.1.8 File Management Commands
• 9.1.9 Manage Files and Folders
• 9.1.10 Practice Questions

9.2 NTFS and Share Permissions

• 9.2.1 NTFS and Share Permissions
• 9.2.2 NTFS and Share Permissions Facts
• 9.2.3 Configure Basic Folder Sharing on Windows
• 9.2.4 Configure Advanced Folder Sharing on Windows
• 9.2.5 Configure Share and NTFS Permissions
• 9.2.6 Configure NTFS Permissions
• 9.2.7 Share and Secure Folders
• 9.2.8 Configure NTFS Permissions
• 9.2.9 Practice Questions

9.3 File Encryption

• 9.3.1 File Encryption
• 9.3.2 File Encryption Facts
• 9.3.3 Encrypt Files
• 9.3.4 Configure File Encryption
• 9.3.5 BitLocker (5:45)
• 9.3.6 Use BitLocker
• 9.3.7 Use Bitlocker To Go
• 9.3.8 BitLocker Facts
• 9.3.9 Practice Questions

9.4 Linux File Management

• 9.4.1 Use Linux Shell Commands
• 9.4.2 Linux Shell Facts
• 9.4.3 Use Shell Commands
• 9.4.4 Manage the Linux File System
• 9.4.5 View File Contents
• 9.4.6 Edit File Contents
• 9.4.7 Manage Ownership and Permissions
• 9.4.8 Linux File Management Facts
• 9.4.9 Manage the Linux File System
• 9.4.10 Manage Linux File Ownership
• 9.4.11 Practice Questions

10.0 Peripheral Devices

10.1 Peripheral Devices

• 10.1.1 Peripheral Devices (3:27)
• 10.1.2 Peripheral Device Facts
• 10.1.3 Practice Questions

10.2 Display Devices

• 10.2.1 Configure Display Settings in Windows
• 10.2.2 Configure Advanced Display Settings in Windows
• 10.2.3 Select and Configure Dual Monitors
• 10.2.4 Configure Display Settings in Linux
• 10.2.5 Configure Display Settings in macOS
• 10.2.6 Display Device Facts
• 10.2.7 Practice Questions

10.3 Display, Video, and Projector Troubleshooting

• 10.3.1 Video Troubleshooting (8:53)
• 10.3.2 Video Troubleshooting Facts
• 10.3.3 Projector Troubleshooting
• 10.3.4 Projector Troubleshooting Facts
• 10.3.5 Practice Questions

10.4 Device Driver Management

• 10.4.1 Device Installation (4:21)
• 10.4.2 Install and Manage Device Drivers on Windows
• 10.4.3 Manage Devices on Linux
• 10.4.4 Manage Devices on macOS
• 10.4.5 Hardware Device Facts
• 10.4.6 Device Driver Installation Facts
• 10.4.7 Manage Devices
• 10.4.8 Practice Questions

10.5 Device Driver Troubleshooting

• 10.5.1 Device Driver Troubleshooting (4:58)
• 10.5.2 Troubleshoot Devices
• 10.5.3 Device Troubleshooting Facts
• 10.5.4 Manage Devices 1
• 10.5.5 Manage Devices 2
• 10.5.6 Practice Questions

11.0 Networking

11.1 Networking Overview

• 11.1.1 Networking Introduction (8:20)
• 11.1.2 Network Types (7:04)
• 11.1.3 Networking Facts
• 11.1.4 Practice Questions

11.2 Networking Ports and Protocols

• 11.2.1 TCP and UDP (6:20)
• 11.2.2 TCP/IP Protocol Facts
• 11.2.3 Ports and Protocols (7:14)
• 11.2.4 Ports and Protocols Facts
• 11.2.5 Practice Questions

11.3 Client-Side Network Configuration

• 11.3.1 Device Addressing (7:54)
• 11.3.2 Device Addressing Facts
• 11.3.3 IPv4 Addressing (10:27)
• 11.3.4 IPv4 Address Facts
• 11.3.5 IP Version 6 (7:04)
• 11.3.6 IPv6 Facts
• 11.3.7 Configure TCP/IP Properties
• 11.3.8 Configure TCP/IP Settings
• 11.3.9 Configure TCP/IP Settings on Windows 11
• 11.3.10 Practice Questions

11.4 Services Provided by Network Devices

• 11.4.1 Server Roles (13:26)
• 11.4.2 Server Role Facts
• 11.4.3 Explore Server Roles
• 11.4.4 Configure DHCP on a Windows Server
• 11.4.5 Configure DNS on a Windows Server
• 11.4.6 Internet Appliances
• 11.4.7 Internet Appliances Facts
• 11.4.8 Internet of Things (9:03)
• 11.4.9 Smart Devices
• 11.4.10 Internet of Things Facts
• 11.4.11 Configure Smart Devices
• 11.4.12 Embedded Systems (SCADA) (8:02)
• 11.4.13 Embedded Systems (SCADA) Facts
• 11.4.14 Practice Questions

11.5 Wireless Networking

• 11.5.1 Wireless Networking
• 11.5.2 Install a Wireless Network Adapter
• 11.5.3 Wireless Networking Facts
• 11.5.4 Wireless Security (9:39)
• 11.5.5 Wireless Security Facts
• 11.5.6 Configure a Wireless Connection
• 11.5.7 Connect to a Wireless Network
• 11.5.8 Create a Home Wireless Network
• 11.5.9 Secure Home Wireless Network
• 11.5.10 Configure a Wireless Profile
• 11.5.11 Infrared, Bluetooth, and NFC (4:31)
• 11.5.12 Configure Bluetooth Connections
• 11.5.13 Infrared, Bluetooth, and NFC Facts
• 11.5.14 Practice Questions

11.6 SOHO Configuration

• 11.6.1 SOHO Configuration (7:52)
• 11.6.2 SOHO Configuration Facts
• 11.6.3 Configure a SOHO Router
• 11.6.4 Configure a Wireless Router
• 11.6.5 Windows Network Profile Facts
• 11.6.6 Perform a Firmware Update
• 11.6.7 Update Firmware
• 11.6.7 Update Firmware
• 11.6.8 Practice Questions

11.7 Networking Hardware

• 11.7.1 Network Infrastructure
• 11.7.2 Network Infrastructure and Device Facts
• 11.7.3 Explore Network Switch Settings
• 11.7.4 Internet Connection Types (9:53)
• 11.7.5 Internet Connection Type Facts
• 11.7.6 Select and Install a Network Adapter
• 11.7.7 Configure a Wireless Infrastructure
• 11.7.8 Configure a DSL Internet Connection
• 11.7.9 Connect to a VPN
• 11.7.10 Practice Questions

11.8 Command Line Network Utilities

• 11.8.1 Command Line Network Utilities (4:52)
• 11.8.2 Use ping and pathping
• 11.8.3 Use ipconfig Command
• 11.8.4 Use ip Command (Linux)
• 11.8.5 Use tracert and traceroute
• 11.8.6 Use nslookup
• 11.8.7 Use dig (Linux)
• 11.8.8 Other Network Command Line Utilities
• 11.8.9 Command Line Network Utilities Facts
• 11.8.10 Use the Linux ip Command
• 11.8.11 Explore Configuration Information 1
• 11.8.12 Explore Configuration Information 2
• 11.8.13 Explore Configuration Information 3
• 11.8.14 Practice Questions

11.9 Network Troubleshooting

• 11.9.1 Network Troubleshooting
• 11.9.2 Troubleshoot Network Connectivity
• 11.9.3 Network Troubleshooting Facts
• 11.9.4 Wireless Network Troubleshooting
• 11.9.5 Wireless Network Troubleshooting Tool Facts
• 11.9.6 Fix a Network Connection 1
• 11.9.7 Fix a Network Connection 2
• 11.9.8 Practice Questions

12.0 Mobile Devices

12.1 Laptops

• 12.1.1 Laptops (5:07)
• 12.1.2 External Laptop Ports and Functions
• 12.1.3 Laptop Facts
• 12.1.4 Laptop Special Keys Facts
• 12.1.5 Change a Laptop Hard Drive
• 12.1.6 Install Laptop Memory
• 12.1.7 Install a Laptop Keyboard
• 12.1.8 Replace Internal Laptop Components
• 12.1.9 Laptop Upgrade and Repair Facts
• 12.1.10 Practice Questions

12.2 Mobile Device Displays and Components

• 12.2.1 Display Components (6:05)
• 12.2.2 Replace LCD Components
• 12.2.3 Mobile Device Displays and Components Facts
• 12.2.4 Practice Questions

12.3 Laptop Power Management

• 12.3.1 Portable Power
• 12.3.2 Laptop Power Facts
• 12.3.3 Batteries
• 12.3.4 Battery Facts
• 12.3.5 Configure Power Options
• 12.3.6 Edit Power Options
• 12.3.7 Create a Power Plan
• 12.3.8 Practice Questions

12.4 Mobile Devices

• 12.4.1 Mobile Device Overview
• 12.4.2 Mobile Device Facts
• 12.4.3 Mobile Device Connection Methods
• 12.4.4 Mobile Connection Facts
• 12.4.5 Mobile Device Accessories
• 12.4.6 Mobile Device Accessory Facts
• 12.4.7 Practice Questions

12.5 Mobile Device Network Connectivity

• 12.5.1 Wireless and Cellular Data Connections
• 12.5.2 Wireless and Cellular Data Connections Facts
• 12.5.3 Networking Mobile Devices
• 12.5.4 MDM and Synchronization
• 12.5.5 Synchronize Mobile Devices
• 12.5.6 Configure MDM Solution
• 12.5.7 MDM and Synchronization Facts
• 12.5.8 Configure Email on Mobile Devices
• 12.5.9 Mobile Email Configuration Facts
• 12.5.10 Manage Mobile Devices
• 12.5.11 Practice Questions

12.6 Mobile Device Security

• 12.6.1 Mobile Device Security (7:09)
• 12.6.2 Mobile Device Security Facts
• 12.6.3 Secure Mobile Devices
• 12.6.4 Configure iPad Access Control and Authentication
• 12.6.5 Practice Questions

12.7 Laptop and Mobile Device Troubleshooting

• 12.7.1 Common Laptop Issues
• 12.7.2 Laptop Maintenance Facts
• 12.7.3 Battery Recalibration Facts
• 12.7.4 Laptop Troubleshooting Facts
• 12.7.5 Mobile Device Troubleshooting
• 12.7.6 Maintain Mobile Devices
• 12.7.7 Mobile Device Troubleshooting Facts
• 12.7.8 Mobile OS Troubleshooting
• 12.7.9 Mobile OS Troubleshooting Facts
• 12.7.10 Practice Questions

13.0 Printing

13.1 Printer Overview

• 13.1.1 Printing Overview (4:27)
• 13.1.2 Printer Overview Facts
• 13.1.3 Install a Local Printer
• 13.1.4 Select and Install a Printer
• 13.1.5 Configure Printer Properties
• 13.1.6 Manage Print Jobs
• 13.1.7 Printing Management Facts
• 13.1.8 Add a Printer
• 13.1.9 Manage Printing
• 13.1.10 Practice Questions

13.2 Print Connectivity

• 13.2.1 Printer Connectivity Methods (8:22)
• 13.2.2 Share a Printer
• 13.2.3 Configure a Wireless Network Printer
• 13.2.4 Printer Connectivity Methods Facts
• 13.2.5 Network Scanning Methods
• 13.2.6 Network Scanning Method Facts
• 13.2.7 Configure Network Printing
• 13.2.8 Practice Questions

13.3 Printer Types and Components

• 13.3.1 Laser Printers (7:46)
• 13.3.2 Laser Printing Facts
• 13.3.3 Inkjet Printers (6:29)
• 13.3.4 Inkjet Printer Facts
• 13.3.5 Thermal Printers
• 13.3.6 Thermal Printers Facts
• 13.3.7 Impact Printers (7:04)
• 13.3.8 Impact Printers Facts
• 13.3.9 3D Printers (8:31)
• 13.3.10 3D Printer Facts
• 13.3.11 Practice Questions

13.4 Printer Troubleshooting

• 13.4.1 Printer Troubleshooting
• 13.4.2 Troubleshoot Printing
• 13.4.3 Printer Troubleshooting Facts
• 13.4.4 Practice Questions

14.0 Security

14.1 Security Best Practices

• 14.1.1 Best Practices for Securing Workstations
• 14.1.2 Workstation Security Facts
• 14.1.3 Best Practices for Account Management
• 14.1.4 Security Policy Facts
• 14.1.5 Practice Questions

14.2 Incident Response and Regulated Data

• 14.2.1 Incident Response
• 14.2.2 Incident Response Facts
• 14.2.3 Regulated Data
• 14.2.4 Regulated Data Facts
• 14.2.5 Practice Questions

14.3 Physical Security

• 14.3.1 Building Physical Access Measures
• 14.3.2 Building Physical Access Measure Facts
• 14.3.3 Personnel Security Measures
• 14.3.4 Personnel Security Measures Facts
• 14.3.5 Use a Biometric Scanner
• 14.3.6 Practice Questions

14.4 Logical Security Measures

• 14.4.1 Logical Security Measures
• 14.4.2 Logical Security Measures Facts
• 14.4.3 Configure a Screen Saver Password
• 14.4.4 Require a Screen Saver Password
• 14.4.5 Elevate Privileges on Linux
• 14.4.6 Configure Password Policies on Windows
• 14.4.7 Enforce Password Settings
• 14.4.8 Manage Linux Passwords
• 14.4.9 Manage Authentication on Windows
• 14.4.10 Use Windows Certificate Manager
• 14.4.11 Practice Questions

14.5 Social Engineering Attacks

• 14.5.1 Social Engineering
• 14.5.2 Social Engineering Facts
• 14.5.3 Threats
• 14.5.4 Threat Facts
• 14.5.5 Vulnerabilities
• 14.5.6 Vulnerability Facts
• 14.5.7 Practice Questions

14.6 Data Destruction and Disposal

• 14.6.1 Data Disposal and Destruction
• 14.6.2 Wipe a Disk
• 14.6.3 Data Disposal and Destruction Facts
• 14.6.4 Configure Remote Wipe
• 14.6.5 Practice Questions

14.7 Malware Protection

• 14.7.1 Malware
• 14.7.2 Malware Facts
• 14.7.3 Malware Protection
• 14.7.4 Implement Malware Protection on Windows
• 14.7.5 Microsoft Defender Antivirus Facts
• 14.7.6 Configure Microsoft Defender Antivirus
• 14.7.7 Implement Malware Protection on Linux
• 14.7.8 Implement Malware Protection on macOS
• 14.7.9 Malware Protection Facts
• 14.7.10 Malware Removal Best Practice
• 14.7.11 Malware Removal Best Practice Facts
• 14.7.12 Practice Questions

14.8 Network Security

• 14.8.1 Wired Network Security Best Practices
• 14.8.2 Wired Network Security Facts
• 14.8.3 Wireless Encryption
• 14.8.4 Wireless Encryption
• 14.8.5 Wireless Authentication
• 14.8.6 Wireless Authentication Facts
• 14.8.7 Practice Questions

14.9 Firewalls

• 14.9.1 Firewalls
• 14.9.2 Configure Windows Firewall
• 14.9.3 Firewall Facts
• 14.9.4 Configure Microsoft Defender Firewall
• 14.9.5 Network Appliances
• 14.9.6 Network Appliance Facts
• 14.9.7 Practice Questions

14.10 Proxy Servers

• 14.10.1 Proxy Settings
• 14.10.2 Configure Proxy Settings
• 14.10.3 Proxy Server Facts
• 14.10.4 Use a Proxy Server
• 14.10.5 Practice Questions

14.11 Install, Configure, and Secure Browsers

• 14.11.1 Browsers
• 14.11.2 Browser Facts
• 14.11.3 Install Browser and Extensions
• 14.11.4 Browser Settings
• 14.11.5 Configure Browser Settings
• 14.11.6 Configure Browser Security
• 14.11.7 Browser Setting Facts
• 14.11.8 Practice Questions

14.12 Security Troubleshooting

• 14.12.1 Troubleshoot PC Security Issues
• 14.12.2 Troubleshoot PC Security Facts
• 14.12.3 Troubleshoot Mobile OS Security Issues
• 14.12.4 Troubleshoot Mobile OS Security Facts
• 14.12.5 Practice Questions

15.0 Capstone Exercises

• 15.1 Build a Computer From Scratch
• 15.2 Troubleshoot a Malfunctioning Computer
• 15.3 Troubleshoot System Startup
• 15.4 Create a Home Office Network
• 15.5 Configure the Windows Operating System
• 15.6 Troubleshoot a Mobile Device
• 15.7 Configure Linux
• 15.8 Lab Sandbox

A.0 TestOut PC Pro - Practice Exams

A.1 Prepare for TestOut PC Pro Certification

• A.1.1 Pro Exam Objectives
• A.1.2 Pro Exam Objectives by Course Section
• A.1.3 How to take the Pro Exam
• A.1.4 Pro Exam FAQs

A.2 TestOut PC Pro Domain Review

• A.2.1 Pro Domain 1: Hardware
• A.2.2 Pro Domain 2: Software
• A.2.3 Pro Domain 3: Security
• A.2.4 Pro Domain 4: Troubleshooting

A.3 TestOut PC Pro Certification Practice Exam

B.0 CompTIA A+ 220-1101 (Core 1) - Practice Exams

B.1 Prepare for CompTIA A+ (Core 1) Certification

• B.1.1 CompTIA A+ 220-1101 (Core 1) Exam Objectives
• B.1.2 CompTIA A+ 220-1101 (Core 1) Objectives by Course Section
• B.1.3 How to take the CompTIA A+ 220-1101 (Core 1) Exam
• B.1.4 A+ 220-1101 (Core 1) Exam FAQs
• B.1.5 Hints and Tips for taking the A+ 220-1101 (Core 1) Exam
• B.1.6 Why Certify

B.2 CompTIA A+ 220-1101 (Core 1) Domain Review (20 Questions)

• B.2.1 CompTIA A+ 220-1101 (Core 1) Domain 1: Mobile Devices
• B.2.2 CompTIA A+ 220-1101 (Core 1) Domain 2: Networking
• B.2.3 CompTIA A+ 220-1101 (Core 1) Domain 3: Hardware
• B.2.4 CompTIA A+ 220-1101 (Core 1) Domain 4: Virtualization and Cloud Computing
• B.2.5 CompTIA A+ 220-1101 (Core 1) Domain 5: Hardware and Network Troubleshooting

B.3 CompTIA A+ 220-1101 (Core 1) Domain Review (All Questions)

• B.3.1 CompTIA A+ 220-1101 (Core 1) Domain 1: Mobile Devices
• B.3.2 CompTIA A+ 220-1101 (Core 1) Domain 2: Networking
• B.3.3 CompTIA A+ 220-1101 (Core 1) Domain 3: Hardware
• B.3.4 CompTIA A+ 220-1101 (Core 1) Domain 4: Virtualization and Cloud Computing
• B.3.5 CompTIA A+ 220-1101 (Core 1) Domain 5: Hardware and Network Troubleshooting

B.4 CompTIA A+ 220-1101 (Core 1) Certification Practice Exam

C.0 CompTIA A+ 220-1102 (Core 2) - Practice Exams

C.1 Prepare for CompTIA A+ (Core 2) Certification

• C.1.1 CompTIA A+ 220-1102 (Core 2) Exam Objectives
• C.1.2 CompTIA A+ 220-1102 (Core 2) Objectives by Course Section
• C.1.3 How to take the CompTIA A+ 220-1102 (Core 2) Exam
• C.1.4 CompTIA A+ 220-1102 (Core 2) Exam FAQs
• C.1.5 Hints and Tips for taking the CompTIA A+ 220-1102 (Core 2) Exam
• C.1.6 Why Certify

C.2 CompTIA A+ 220-1102 (Core 2) Domain Review (20 Questions)

• C.2.1 CompTIA A+ 220-1102 (Core 2) Domain 1: Operating Systems
• C.2.2 CompTIA A+ 220-1102 (Core 2) Domain 2: Security
• C.2.3 CompTIA A+ 220-1102 (Core 2) Domain 3: Software Troubleshooting
• C.2.4 CompTIA A+ 220-1102 (Core 2) Domain 4: Operational Procedures

C.3 CompTIA A+ 220-1102 (Core 2) Domain Review (All Questions)

• C.3.1 CompTIA A+ 220-1102 (Core 2) Domain 1: Operating Systems
• C.3.2 CompTIA A+ 220-1102 (Core 2) Domain 2: Security
• C.3.3 CompTIA A+ 220-1102 (Core 2) Domain 3: Software Troubleshooting
• C.3.4 CompTIA A+ 220-1102 (Core 2) Domain 4: Operational Procedures

C.4 CompTIA A+ 220-1102 (Core 2) Certification Practice Exam